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eRA System
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Research portal and general

FAQs | How-to guide




  • Q: How can I get access to the eRA System?

    A: You can login on at eRAonline.uct.ac.za. If you require specific access, please log a call for training here.

    Last update: 13-01-2017

  • Q: How can I login to the eRA?

    A: When you try to access the eRA, the system will prompt you for a logon. You can login using your standard UCT network username and password.

    Last update: 13-01-2017

  • Q: Can I access the eRA from home?

    A: Yes, you can connect to the eRA system from anywhere, as long as you have internet access through a standard, UCT supported, web browser.

    Last update: 13-01-2017

  • Q: How do I clear browser cache?

    Internet Explorer 9 and higher
    the gear icon in the upper right corner and click Internet Options menu item.
    Click the Delete button under Browsing history.
    Select Temporary Internet files and Cookies.
    Click Delete.

    Microsoft Edge
    Click the History icon, and then select: Clear all history.
    Select Browsing history, then Cookies and saved web data and then Cached data and files.
    Click Clear.

    Mozilla Firefox

    • Click the Open Menu icon in the top right corner.
    • Click Options.
    • Select Privacy in the left side navigation menu.
    • Click the clear your recent history link in the History section.
    • Make sure Browsing & Download History, Cookies, Cache and Active Logins are selected.
    • Change Time range to clear: to Everything.
    • Select Clear Now

    Google Chrome Browser

    • Click the Open Menu icon in the top right corner.
    • Click Settings.
    • Click Show Advanced Settings at the bottom of the Settings section.
    • Scroll to the Privacy section and click Clear browsing data.
    • Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files.
    • Change Obliterate the following items from to the beginning of time.
    • Click Clear browsing data.

    Safari Browser

    • Click the Safari menu and select Preferences.
    • Click Privacy and Click Remove All Website Data...
    • Click Remove Now.
    • Note Well: Exit/quit all browser windows and re-open the browser.

    Last update: 22-06-2017

  • Q: I’ve tried to upload a file to the system, but it returned an error message. What should I do?

    If you are trying to upload a file to the system, and it returns an error message as indicated in the image below, this means that the naming convention of the file contains an illegal character (likely to be the “%” symbol). Please rename the file, and proceed to upload the file again.

How-to guide

Find out how to navigate the external research portal as well as the internal eRA system.

Learn how to capture your research outputs so that they will appear on your researcher profile as well as for the publication count process.